Shipping

    1. Shipping within Singapore will be charged at a flat rate of SGD3.40 per order, regardless of number of items.

    2. Local orders (shipping within Singapore) above SGD90.00 are entitled to FREE shipping.

    3. Your order will be mailed via NINJA VAN (unless in unforeseen circumstances). You can track your parcel here at Ninja Van.

    4. Regardless of mode of shipping, a tracking number will be issued and updated once an order is dispatched. 

    5. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.

    6. We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.

    7. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    11. Thereafter, an order will be ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. Brunei orders will be shipped from Singapore via SIMPLY POST/ DHL to your mailing address.

    2. A tracking number will be issued to you once your order has been shipped. You may track your parcel here.

    3. Postage fees are charged at a flat rate of SGD13.00 per order, regardless of number of items.

    4. Orders above SGD150.00 will be entitled to FREE postage.

    5. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.

    6. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    7. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.

    8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.


    9. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    13. Thereafter, an order will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

    1. Hong Kong orders are dispatched directly from our overseas warehouse via SF EXPRESS / HONG KONG POST (EMS) to your mailing address.

    2. Hong Kong orders may also be shipped from our Singapore office via City-Link Express (with effect 29 March 2017) and will take 4 - 7 working days to reach you upon dispatch.

    3. A tracking number will be issued to you once your order has been shipped.

      Your parcel(s) can tracked at the following URL(s):

      - Hong Kong Post (EMS): EMS/Hong Kong Post, with tracking numbers beginning with "EA".

      - City-link Express: City-Link Express, with tracking numbers beginning with "0650".

      - SF Express: SF Express, with tracking numbers beginning with "953"

    4. Postage fees are charged at a flat rate of SGD7.00 per order, regardless of number of items. Orders above SGD100.00 will be entitled to FREE postage.

    5. Orders weighing above 2KG are required to be mailed via SF Express and may be subjected to additional postage charges imposed. 

    6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.

    7. There may be an additional Remote Area Surcharge of HKD30.00 for delivery areas listed here (not exhaustive), payable to the respective courier handling the delivery. Surcharge is to be paid by customer, and collection of payment will be handled by the postal company directly. 

    8. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    9. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    10. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    11. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    12. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    13. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    14. Our stocks are stored overseas to lower costs. Once an order is placed, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

    1. Indonesia orders will be dispatched via CITY-LINK EXPRESS.

    2. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.citylinkexpress.com/sg/home.aspx.

    3. Postage will be charged at a flat rate of SGD20.00 per order, regardless of number of items.

    4. Orders above SGD180.00 will be entitled to FREE postage

    5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.

    7. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    9. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working days.

    13. Thereafter, it will be ready for delivery after 5-7 working days, and another 3-7 working days for the delivery to be completed.

    1. Malaysia orders will be dispatched via CITY-LINK EXPRESS. You will be able to track your order at http://www.citylinkexpress.com.

    2. It will take about 2 - 3 working days to reach you.

    3. Postage will be charged at a flat rate of SGD10.00 per order, regardless of number of items.

    4. Orders above SGD100.00 will be entitled to FREE postage.

    5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.

    7. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    9. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.

    13. Thereafter, it will ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. Philippines orders will be dispatched via CITY-LINK EXPRESS.

    2. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.citylinkexpress.com/sg/home.aspx.

    3. Postage will be charged at a flat rate of SGD30.00 per order.

    4. Orders above SGD180.00 will be entitled to FREE shipping.

    5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.

    7. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.

    8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    9. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    10. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    11. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    12. Thereafter, it will ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

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Thank you for shopping with us!

This document was last updated on 15 June 2017.