Shipping

    1. Shipping within Singapore will be charged at a flat rate of SGD3.40 per order, regardless of number of items.

    2. Local orders (shipping within Singapore) above SGD90.00 are entitled to FREE shipping.

    3. We mail via Ninja Van (unless in unforeseen circumstances).

    4. Regardless of mode of shipping, a tracking number will be issued and updated once an order is dispatched. You can track your parcel here at Ninja Van.

    5. Please note that Joyeus will not be liable for any lost parcels or any damaged items during mailing.

    6. We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.

    7. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.

    8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    11. Thereafter, an order will be ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. Brunei orders will be shipped from Singapore via SINGAPORE POST (SINGPOST) to your mailing address.

    2. A tracking number will be issued to you once your order has been shipped. You may track your parcel here.

    3. Postage fees are charged at a flat rate of SGD13.00 per order, regardless of number of items.

    4. Orders above SGD150.00 will be entitled to FREE postage.

    5. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for any additional postage or taxes, if any, charged by your respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    6. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    7. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    11. Thereafter, an order will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

    1. Hong Kong orders are shipped directly from our overseas warehouse to your mailing address.

    2. We ship your order(s) via EMS/Hong Kong Post to your mailing address. A tracking number will be issued to you once your order has been shipped. You may track your parcel here.

    3. Postage fees are charged at a flat rate of SGD7.00 per order, regardless of number of items. Orders above SGD100.00 will be entitled to FREE postage.

    4. Orders weighing above 2KG are required to be mailed via China Post, and may be subjected to additional postage charges imposed.

    5. There may be an additional Remote Area Surcharge of HKD30.00 for delivery areas listed here (not exhaustive), to the respective courier handling the delivery. Surcharge is to be paid by customer, and collection of payment will be handled by the postal company directly. 

    6. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for any additional postage or taxes, if any, charged by your respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    7. Orders above SGD100.00 will be entitled to FREE postage.

    8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    9. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. Indonesia orders are mailed from our overseas warehouse via EMS/Pos Indonesia. A tracking number will be issued to you once your order has been shipped. You may track your parcel here.

    2. For orders shipped directly from our overseas warehouse via DHL to your mailing address. A tracking number will be issued to you once your order has been shipped. You may track your parcel here.

    3. Postage will be charged at a flat rate of SGD20.00 per order, regardless of number of items.

    4. Orders above SGD180.00 will be entitled to FREE postage

    5. As the customer, you are responsible for any customs / additional handling / taxes charges. Should there be any additional surcharges or taxes imposed by your local Courier / Customs / Government, it will be collected by the requesting organisation directly from you. Joyeus shall not be liable for such charges.

    6. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    7. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working days.

    11. Thereafter, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

    1. Malaysia orders will be shipped directly from our overseas warehouse via DEX-I to your mailing address. A tracking number will be issued to you once your order has been shipped.

    2. Postage will be charged at a flat rate of SGD10.00 per order, regardless of number of items.

    3. Orders above SGD100.00 will be entitled to FREE postage.

    4. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    6. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    7. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    8. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    9. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.

    10. Thereafter, it will ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. South Korea orders are shipped directly from our overseas warehouse via EMS/Korea Post to your mailing address. A tracking number will be issued to you once your order has been shipped.

    2. Postage will be charged at a flat rate of SGD20.00 per order.

    3. Orders above SGD150.00 will be entitled to FREE shipping.

    4. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    6. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow Paypal's rate.

    7. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    8. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    9. Our stocks are stored overseas to lower costs. Once an order is placed, it will be ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.

    1. Philippines orders are be shipped directly from our overseas warehouse via EMS/PHL Post to your mailing address. A tracking number will be issued to you once your order has been shipped.

    2. Postage will be charged at a flat rate of SGD30.00 per order.

    3. Orders above SGD180.00 will be entitled to FREE shipping.

    4. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    6. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    7. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    8. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.

    9. Thereafter, it will ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.

    1. UK orders are shipped directly from our overseas warehouse via DHL to your mailing address. A tracking number will be issued to you once your order has been shipped.

    2. Postage will be charged at a flat rate of SGD30.00 per order.

    3. Orders above SGD180.00 will be entitled to FREE shipping.

    4. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    6. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    7. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    8. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.

    9. Thereafter, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
    1. US orders are shipped directly from our overseas warehouse via EMS/United States Postal Services(USPS) to your mailing address. A tracking number will be issued to you once your order has been shipped.

    2. Postage will be charged at a flat rate of SGD40.00 per order.

    3. Orders above SGD250.00 will be entitled to FREE shipping.

    4. As the customer, you are responsible for any customs / additional handling / taxes charges. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

    5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page.



    6. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.

    7. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.

    8. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.

    9. Thereafter, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
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Thank you for shopping with us!

This document was last updated on 9 December 2016.