Shipping

Shipping within Singapore
Shipping to Australia
Shipping to Brunei
Shipping to Hong Kong / Macau
Shipping to Indonesia
Shipping to Malaysia
Shipping to Thailand
Shipping to Philippines
Shipping to United States
Shipping to Taiwan
Shipping to South Korea
Shipping to Rest of the world

1. Shipping within Singapore will be charged at a flat rate of SGD3.40 per order, regardless of number of items.
2. Local orders (shipping within Singapore) above SGD90.00 are entitled to FREE shipping.
3. Your order will be delievered by Ninjavan. You can track your parcel here.
4. A tracking number will be issued and updated once an order is dispatched. You will also be notified via email.
5. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
6. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.
7. We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
8. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
9. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
10. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
11. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
12. Thereafter, an order will be ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.
1. Orders from Australia are either dispatched directly from our overseas warehouse via S.F Express or from our local office in Singapore via Singpost to your mailing address. A tracking number will be issued to you once your order has been shipped.
2. Shipping fees are charged at SGD40.00 for Standard S.F Express or SGD15.00 (E Packet service via S.F Express)
3. Orders above SGD400.00 may opt for FREE E Packet shipping.
4. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
5. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
6. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
7. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
10. All orders are processed in Singapore Dollars as we are based in Singapore, the exchange rate will be based on your card issuing bank's rate.
11. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
12. Thereafter, an order will be ready for delivery after 5-7 working days, and another 5-6 working days for the delivery to be completed.
1. Brunei orders will be shipped from Singapore via Aramex to your mailing address.
2. A tracking number will be issued to you once your order has been shipped. You may track your parcel http://www.aramex.com/.
3. Postage fees are charged at a flat rate of SGD15.00 per order, regardless of number of items.
4. Orders above SGD200.00 will be entitled to FREE postage.
5. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
7. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.
8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
9. All orders are processed in Singapore Dollars as we are based in Singapore. The currency conversion will follow your card issuing bank's rate.
10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
13. Thereafter, an order will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
1. Hong Kong / Macau orders are dispatched directly from our overseas warehouse via SF EXPRESS / HONG KONG POST (EMS) to your mailing address.
2. Hong Kong / Macau orders may also be shipped from our Singapore office via Aramex (with effect 1 November 2017).
3. A tracking number will be issued to you once your order has been shipped.
  
  Your parcel(s) can tracked at the following URL(s):
  - Hong Kong Post (EMS): EMS/Hong Kong Post, with tracking numbers beginning with "EA".
  - Aramex: Aramex, with tracking numbers beginning with "307" or "416".
  - SF Express: SF Express, with tracking numbers beginning with "953" or " 044"
4. Postage fees are charged at a flat rate of SGD7.00 per order, regardless of number of items. Orders above SGD100.00 will be entitled to FREE postage.
5. There may be an additional Remote Area Surcharge of HKD30.00 for delivery areas listed here (not exhaustive) also there maybe residential area surcharges of HKD20.00, payable to the respective courier handling the delivery. Surcharge is to be paid by customer, and collection of payment will be handled by the postal company directly.
6. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
7. Orders weighing above 2KG are required to be mailed via SF Express and may be subjected to additional postage charges imposed.
8. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
9. We do not ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
10. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.
11. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
12. All orders are processed in Singapore Dollars as we are based in Singapore.
13. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
14. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
15. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day and be ready for delivery after 5-7 working days.
16. It will take another 4-6 working days for the delivery to be completed.
1. Indonesia orders will be dispatched via Aramex.
2. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.aramex.com/.
3. Postage will be charged at a flat rate of SGD15.00 per order, regardless of number of items.
4. Orders above SGD250.00 will be entitled to FREE postage.
5. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
6. We do not ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
7. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
9. All orders are processed in Singapore Dollars as we are based in Singapore.
10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.
13. Thereafter, it will be ready for delivery after 5-7 working days, and another 3-7 working days for the delivery to be completed.
1. Malaysia orders (placed on/after 5 June 2018) will be dispatched via NinjaVan Malaysia .You will be able to track your order at ninjavan.co/en-my/
2. Postage will be charged at a flat rate of SGD 3.00 per order, regardless of number of items, with effect from 5 June 2018.
3. Orders above SGD 90.00 will be entitled to FREE postage.
4. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
5. We do not ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
7. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
8. All orders are processed in Singapore Dollars as we are based in Singapore.
9. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
10. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
11. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.
12. Thereafter, it will ready for delivery after 5-7 working days, and another 2-3 working days for the delivery to be completed.
1. Thailand orders will be dispatched via Aramex .
2. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.aramex.com/.
3. Postage will be charged at a flat rate of SGD15.00 per order, regardless of number of items.
4. Orders above SGD200.00 will be entitled to FREE postage.
5. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
6. We do not ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
7. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
8. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
9. All orders are processed in Singapore Dollars as we are based in Singapore.
10. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
11. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
12. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.
13. Thereafter, it will be ready for delivery after 5-7 working days, and another 3-7 working days for the delivery to be completed.
1. Philippines orders will be dispatched via Aramex. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.aramex.com/.
2. Postage will be charged at a flat rate of SGD15.00 per order.
3. Orders above SGD200.00 will be entitled to FREE shipping.
4. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
7. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
11. Thereafter, it will ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
1. Orders from United States orders are dispatched directly from our overseas warehouse via S.F Express to your mailing address. A tracking number will be issued to you once your order has been shipped.
2. Shipping fees are charged at SGD45.00 for Standard S.F Express or SGD18.00 (E Packet service via S.F Express)
3. Orders above SGD450.00 may opt for FREE E Packet shipping.
4. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.
5. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
6. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
7. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
8. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.
9. Thereafter, it will be ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
1. Taiwan orders will be dispatched via S.F EXPRESS. A tracking number will be issued to you once your order has been shipped. You may track your parcel at S.F Express.
2. Postage will be charged at SGD7.00 per order.
3. Orders above SGD90.00 will be entitled to FREE shipping.
4. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
7. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
11. Thereafter, it will ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
1. South Korea orders will be dispatched via Aramex. A tracking number will be issued to you once your order has been shipped. You may track your parcel at http://www.aramex.com/.
2. Postage will be charged at a flat rate of SGD15.00 per order.
3. Orders above SGD200.00 will be entitled to FREE shipping.
4. You may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation. Joyeus has no control over these charges and we can’t tell you what the cost would be, as customs policies, handling fees and import duties vary widely from country to country. Joyeus will not be liable for such charges, if any, charged by the respective local Courier / Customs / Government.
5. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
6. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
7. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
10. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the next working day.
11. Thereafter, it will ready for delivery after 5-7 working days, and another 4-6 working days for the delivery to be completed.
1. Orders from Rest of the world are dispatched directly from our Singapore office via Aramex. You will be able to track your order at http://www.aramex.com. A tracking number will be issued to you once your order has been shipped.
2. Shipping fees are charged at SGD40.00 for worldwide shipping and Free shipping for orders above SGD2500.00.
3. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.
4. You may change the prices on our site to display in your country's currency by using the drop-down list at the top of the page. However, your final payment amount will be dependent on your card's issuing bank's exchange rates.
5. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
6. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
7. Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day.
8. Thereafter, it will be ready for delivery after 5-7 working days, and another 5-9 working days for the delivery to be completed.

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This document was last updated on 5 June 2018.

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