Shipping

Our stocks are stored overseas to lower costs. Once an order is placed, it will be processed the following working day. Thereafter, it will be ready for dispatch after 5-7 working days. 

*The delivery time stated is an estimation, and may or may not face unexpected delays from the courier company that is not within our control. 
**Working days excludes weekends and public holidays.

You can track your parcels here:

(By placing your orders with us, you have thoroughly read through our terms and conditions below)

General Shipping FAQ

1. A re-mailing fee will be imposed should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
   
   
2. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.
   
   
3. We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
   
   
4. We also don't ship to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by customer.
   
   
5. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
   
   
6. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
   
   
7. Joyeus is not liable for additional postage or taxes, if any, charged by the respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.
   
   
8. Orders are shipped out according to order numbers. Combination of orders placed on different days are strictly not allowed.
   
   
9. Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
   
   

10. Please note that Joyeus will not be liable for any lost parcels or any damaged items during delivery.